Monday - Thursday 8am - 9pm
Saturday & Sunday 8am - 4pm
Public Holidays 9am - 1pm
313-315 Ross River Road
Aitkenvale, Qld 4814
Phone: 07 4725 0131
Fax: 4779 1427
Free parking available. Entry to our carpark is via Elizabeth Street or Wotton Street.
We are located on the ground floor, back of the NAB bank building.
Telephone calls from patients will not generally be put through to doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing one of our doctors, you can speak with the nurse and she will discuss your concerns with the doctor. If you have an urgent medical problem then our nurses will try to organise an urgent appointment with one of our doctors. Emails and Facsimiles are reviewed on a daily basis.
FNQ Family Practice has an email address for the use of administrative purposes only. This email address is checked on a regular basis but is not for the purpose of clinical correspondence. All information relating to your health must be discussed with the Doctor during consultation. Please Note: For any immediate attention you must call the practice on 0747250131.
While we make every effort to keep your information secure we want to remind our patients that electronic communications and information can potentially be compromised and accessed by persons outside of our practice. Patients communicating with FNQ Family Practice through email do so at their own risk.
Patient Health Information:
All records are stored securely on our clinical software which is regularly monitored by our IT support. Any records supplied to our clinic will be uploaded to your file for your Doctor/s to view and advise if further follow up or action is required. If you wish to request records, this must be in writing from another practice and signed by you to authorise our staff to release the information. A Health Summary is supplied at no cost, fees may apply for further records.
Should you have any feedback regarding your care, please email email@example.com alternatively you may speak with our practice manager. If you have any concerns about the care from your doctor, please immediately discuss this with your doctor so that your concerns can be managed.
Should you have ongoing concerns, then we are happy to offer you a second opinion from another doctor at the practice. We are always trying to improve our service, and are happy to address any written complaints from our patients.
FNQ Family Practice is a bulk billing practice for all Medicare rebateable items. Bulk billing is when a doctor bills Medicare directly for the services provided to you, so you have no out-of-pocket expenses. If you are bulk billed, you’ve agreed for Medicare to directly pay your rebate to the GP for the service provided to you. If bulk billed, you cannot be charged for any additional costs such as administration/booking fees or fees for consumables such as bandages (with the exception of vaccines).
Any further costs associated with private services to you by FNQ Family Practice should be discussed with your GP or administration staff prior to receiving the service.
Bulk billing is available to all patients who present with a valid DVA, Medicare.
Fees are payable for non-rebateable Medicare items at the time of consultation by cash or EFTPOS. A private facility fee may be charged for costs associated with procedures, excisions and dressings. This fee is not rebateable by Medicare.If you have difficulty in paying our fees, please discuss this with our Practice Manager.
FNQ Family Practice
313-315 Ross River Road, Aitkenvale, Qld 4814
Phone: 07 4725 0131 Fax: 4779 1427 Email: firstname.lastname@example.org
Parking and Clinic Entry on Elizabeth Street
COVID VACCINATION ELIGIBILITY CHECKER: https://covid-vaccine.healthdirect.gov.au/eligibility?lang=en
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